FAQs

Frequence Ask Questions

ORDER INFORMATION

1. How do I place an order?

You can order directly through our website. Select your product, fill in the customization details (if any), choose your delivery date, and proceed to checkout.

2. Can I customize the gift box design?

Yes! You may insert your names, event date or special message. Our designer will contact you for artwork confirmation before production.

3. Can I use my own design?

Yes. We do accept customer’s own design files. However:

  • Free customization applies for 1000 units and above.

  • For orders below 1000 units, a design setup fee will be charged depending on complexity.

4. How long in advance should I place my order?

We recommend placing your order at least 3-4 weeks before your event to ensure smooth preparation and delivery.

4. How long in advance should I place my order?

We recommend placing your order at least 3-4 weeks before your event to ensure smooth preparation and delivery.

5. Is there a minimum order quantity?

Yes. Minimum order varies depending on the product. Generally, our wedding door gifts start from 50 units.

6. Can I amend my order after payment?

Minor amendments can be made before design confirmation. Once artwork has been approved and production begins, changes may not be possible.

7. Can I request samples before confirming my order?

Yes. Sample sets are available upon request. Kindly contact our team for assistance.

8. Do you accept urgent last-minute orders?

For selected ready-stock items, we may accept express orders depending on availability. Kindly contact our team to check on slot availability.

8. Do you accept urgent last-minute orders?

For selected ready-stock items, we may accept express orders depending on availability. Kindly contact our team to check on slot availability.

9. What payment methods do you accept?

We accept online banking (FPX), credit/debit card, e-wallets, and installment options (if applicable).

10. Do you offer bulk purchase discounts?

Yes. The more you order, the more you save. Discount tiers will be automatically calculated based on quantity.

11. Can I walk-in to place an order?

Yes. You are welcome to visit our showrooms for consultation and viewing. Walk-in orders are available at Shah Alam HQ, Ipoh Branch, and Johor Bahru Branch.

DELIVERY & SHIPPING INFORMATION

1. Do you provide delivery service?

Yes, we deliver throughout Peninsular Malaysia, Sabah, Sarawak, Singapore & Brunei (selected items only).

2. Can I self-pickup my order?

Yes. Self-collection is available at our showrooms. You may select your preferred pickup location during checkout.

3. How long is the production & delivery time?

Production takes approximately 3-4 weeks depending on product type. Delivery will be scheduled according to your event date.

4. Which courier services do you use?

We partner with trusted logistics providers including Lalamove, Line Clear, and selected transport companies for bulk orders.

5. Can I request for specific delivery date?

Yes. Kindly inform us during checkout or when confirming your order.

6. Do you ship outside Malaysia?

Currently, we are able to ship to Singapore & Brunei for certain products. Kindly contact us for export or international delivery inquiries.

7. How are fragile items packed?

We use extra protection layers and proper packaging to ensure safe delivery of chocolates, glass items, and other fragile products.

8. Can I track my delivery?

Yes. Once your order has been shipped, we will provide you with the tracking number.
You may also check your order status anytime via your Self-Service Portal for real-time updates.

9. What if my parcel arrives damaged?

Please contact us immediately with photo evidence. We will review and arrange replacement or compensation accordingly.

10. Is there a shipping fee?

Shipping fees are calculated based on weight, quantity and destination. Free delivery may apply for bulk orders or selected packages.